FAQs
What are safe handling practices?
General handling practices for food are recommended.
Should the dough be stored in a refrigerator or freezer?
The refrigerator is the preferred way to store the dough.
How long does the fry dumpling dough last?
Refrigerated fried dumpling dough lasts for a minimum of four weeks.
How long does the festival dough last?
Refrigerated festival dough lasts for a minimum of four weeks.
Can the dough sizes be customized?
Yes, the dough sizes can be customized. Currently, we have two (2) pounds, four (4) pounds, and six (6) pounds, any larger size dough will be a part of the customized dough size category, which can be ordered through the website online.
Are the rounded doughs different from the non-rounded doughs?
No, the rounded doughs and the non-rounded doughs are the same doughs but packaged differently.
Where did the fry dumpling originate from?
The fry dumpling originated from Jamaica.
Where did the festival originate from?
The festival originated in Jamaica.
What are the different types of fried dumpling doughs?
We currently offer regular, plain (no sugar), gluten-free, and whole wheat
What meat options can be eaten with the fried dumplings?
The meat options that can be eaten with fried dumplings include eggs, chicken, bacon, steak, turkey, all seafood, et…
What vegetarian items can be eaten with fried dumplings?
Vegetarian options that can be eaten with fry dumplings include tofu, beyond meat, impossible meat, lentils, chickpeas, tempeh, seitan, plant-based sausages, etc…
What meat options can be eaten with the festival?
The meat options that can be eaten with festivals include eggs, chicken, bacon, steak, turkey, all seafood, etc…
What vegetarian items can be eaten with fried festivals?
Vegetarian options that can be eaten with fry dumplings include tofu, beyond meat, impossible meat, lentils, chickpeas, tempeh, seitan, plant-based sausages, etc…
How is the non-rounded fry dumpling prepared?
(For best results, if the dough is in the refrigerator, remove it from the refrigerator overnight or two hours before you begin cooking, bring it to room temperature.)
- Remove from package
- Break a piece of the dough as desired, whether big or small.
- Roll into balls
- Place the balls in a pot of hot oil at the recommended temperature of 140 degrees celsius, and cook until golden brown (approximately eight to ten (8-10) minutes. (Deep oil fry for best results)
How is the festival prepared?
(If the dough is in the refrigerator, remove the dough from the refrigerator overnight to bring it to room temperature)
- Remove from package
- Break a piece of the dough as desired, whether big or small.
- Roll into a cylinder-like shape and flatten it.
- Place the flattened dough in a pot of hot oil at the recommended temperature of 140 degrees celsius, and cook until golden brown (approximately eight to ten (8-10) minutes. (Deep oil fry for best results)
How are the rounded fry dumplings prepared?
(If the dough is in the refrigerator, remove the dough from the refrigerator overnight to bring it to room temperature.)
- Place the rounded dough in a pot of hot oil at the recommended temperature of 140 degrees celsius, and cook until golden brown (approximately eight to ten (8-10) minutes. (Deep oil fry for best results)
Is there a gluten-free option for the festival and fry dumpling dough?
Yes, gluten-free festival and fry dumpling doughs are available.
At what areas can the doughs be delivered?
Currently, we only deliver to locations within the Greater Toronto Area (GTA).
Is same-day delivery available?
Yes, same- day delivery is available once the order is placed at or before 8am-4pm, from Sunday-Thursday, and at or before 8am-12 noon on Friday.
Is there a pickup location for the doughs after they are purchased online?
Yes, we currently have one pickup location in Brampton (Caribbean Fiestaa Restaurant, located at the intersection of Wexford Rd & Kennedy Rd) (Check website regularly as other pickup locations will be added momentarily around the Greater Toronto Area (GTA)
Will I be notified when my fry dumpling and/or festival dough arrives at the pickup location?
Yes, you will be notified before and after the dough is delivered, via a text message and email.
When do I pick up my dough from the pickup location?
A pickup period will be sent to you via text message and email to inform you of when to pick up your dough from the pickup location.
What if I am unable to pick up the dough during the pickup time period?
If you are unable to pick up the dough during the pickup time period respond to the text message or email sent to you, and we will contact you to make other arrangements.
How long do I have to pickup my dough from the pickup location?
You will be able to pickup your dough during the 36-hour pickup duration sent to you via text message and email once the dough is delivered to the pickup location.
How will I be sure that the dough given to me at the pickup location is mine?
The packaged dough at the pick-up location will have your name on it.
Do you only supply dough to residential customers?
No, we supply to commercial customers as well. Orders can be placed, through our website, online, and same-day delivery is available.
What is included in subscriptions?
Subscription details and enrolment can be viewed and done here. (hyperlink the “here” to the subscription page)
When are subscriptions fulfilled?
Subscriptions can be fulfilled on a bi-weekly and monthly basis, at the desire of the customer. The delivery cycle needs to be selected when enrolling for a subscription.
Can I change my delivery cycle after signing up for a subscription?
Yes, delivery cycles can be changed after a subscription is purchased. The change will take effect at the next round of the delivery cycle.
When can I cancel my subscription?
Subscriptions can be cancelled immediately. If cancellation is done when a delivery cycle is underway, the dough will be delivered per usual, and the cancellation will take effect at the next round of the delivery cycle.
Can my dough be returned?
No, doughs cannot be returned nor refunded, but we can grant a replacement, free of charge.